Terms & Conditions

A. GENERAL

  1. Upon enrolling in Kingspeak Academy, students and their parents or guardians are entering into a legally binding Contract for Educational Services and agree to be bound by these current terms and conditions, which replace any other agreements, documents or verbal statements that may have been given previously.
  2. These Terms and Conditions may be changed by Kingspeak Academy at any time and it is agreed that adequate notice will have been provided through a notice on the Kingspeak Facebook page (www.facebook.com/kingspeakacademy). Current and past versions of the Terms and Conditions are available at www.kingspeak.education/terms--conditions
  3. The version of the Terms and Conditions current at the time fees are paid, will be the version governing the Contract for Educational Services, for the duration of enrolment covered by that payment. If the Terms and Conditions change during the period paid for, the new or then current Terms and Conditions will apply only from the next period of enrolment paid for.
  4. This contract is governed by the laws of the State of Victoria, Australia.
  5. If any provision of these Terms & Conditions is held invalid, unenforceable or illegal for any reason,these Terms & Conditions shall remain otherwise in full force apart from such provisions which shall be deemed deleted.

B. ENROLMENT & FEES

  1. Enrolments are for a minimum of two classes on an ongoing basis, however, this attracts a one-time administration fee.
  2. For enrolments of one term or longer, paid in advance, the one-time administration fee is waived.
  3. All classes must be paid for in advance; students in arrears may be refused entry to class or asked to leave, so parents or guardians are requested to ensure fees are current before dropping off their children.
  4. Absences will only be credited with a replacement class where supported by a medical certificate, official school notice (e.g. School Camp) or by advance written agreement with Kingspeak Academy's Principal or Vice-Principal. Approved absences are credited at 50% of the actual fees paid for the absence, with the credit being applied to the next payment due. Credits are lost if not redeemed through the next payment due. Only one absence per student per term may be permitted. Allowances for absences do not accumulate, except in the case of annual enrolments. Under no circumstances can absence allowances accumulate beyond 4 terms.
  5. Absences that do not meet the conditions of (4) above will not be replaced or refunded (e.g. no written confirmation from the Principal or Vice-Principal exists).
  6. Credits or replacement classes cannot be redeemed for cash, but can only be applied to future enrolments.
  7. Transfer of credits, unused or replacement classes is at the sole discretion of Kingspeak Academy and attracts an administration charge equal to 10% of the un-discounted value or $10, whichever is greater.
  8. Course transfers attract an administration charge equal to 10% of the un-discounted remaining value or $10, whichever is greater.
  9. Administrative and incidental charges are deducted from the value of the student's remaining classes; consequently, if these charges are not paid separately or promptly, it may result in the student being limited in the number of classes they can attend.
  10. Refunds are only allowed as prescribed under Victorian Consumer Law; specifically, there are no refunds for change of mind.
  11. Compensation for classes cancelled by the school are limited to replacement classes offered as part of a minimum one subsequent term's enrolment and cannot be redeemed in cash.
  12. Discounts and how they are applied are determined by the current price-list, available upon request. Generally, multiple discounts cannot be applied cumulatively, i.e. only the highest applicable discount applies. Multiple-child discounts do not apply to the first child. Discounts for multiple-child enrolments apply only to immediate siblings of the same family, living at the same address. Proof of sibling status may be required, e.g. Medicare card names.

C. PERFORMANCE

  1. As unique individuals, the performance of each student depends upon many factors outside the control of Kingspeak Academy, including but not limited to: class participation and regular attendance, diligence in completing assignments, personal aptitude etc... Consequently, Kingspeak Academy or its representatives cannot guarantee any specific academic or other outcome as the result of attending its courses.
  2. Where classes are cancelled by Kingspeak Academy or electronic services are disrupted for reasons outside its control, compensation is limited to replacement classes or discounts on future courses, at Kingspeak's absolute discretion.
  3. King's Peak reserves the right to reorganise and reallocate students to different classes at any time, for any reason, without notice, normally for operational reasons e.g. maintaining optimal class size. No guarantees of maximum class size are given, but we will always strive to provide an optimal and fair learning environment. Parents requiring 1-1 or extremely small groups, should make separate enquiries.

D. BEHAVIOUR AND EXCLUSION POLICY

  1. Students, staff and parents or guardians are expected to behave in a polite and non-disruptive manner at all times.
  2. In classes, the teacher on duty will manage students' behaviour, with removal from class being a last resort.
  3. Students may be referred to the Principal or Vice-Principal by teachers for behaviour counselling; The Principal or Vice-Principal will attempt to resolve matters with the student, but will always involve the student's parents or guardians if the issue continues.
  4. Any member of Kingspeak Academy's staff may remove a student from class or the premises if, in their opinion, that student is being disruptive, abusive or violent.
  5. Students may be removed from class and their parents or guardians asked to collect them, if fees are overdue.
  6. In the circumstances above, no refunds, credits or replacement classes are available.

D. MONEY BACK GUARANTEE

  1. The money-back-guarantee only applies to the Intensive Selective Preparation Course.
  2. To qualify for a refund of tuition fees paid, the following conditions must be met:
  • Students must have attended at least 70% (rounded up) of Kingspeak classes in the relevant course and completed all assignments whilst in attendance;
  • Students must not have been in arrears of fees at any time during the course;
  • Students must provide evidence of sitting the selective entrance examination and official results, proving that none of the student's preferences were successful;
  • Students and their parents/guardians provide honest, written feedback at the end of the course (before the examination), which may be used anonymously in marketing;
     3.  Where all the above conditions are met, the refund amount is linked to the student's average (mean) performance in the final three
         course tests, relative to other students in the course, as follows:
  • Top student in the course: 100% refund of course fees paid (excluding materials)
  • Top 25% of students in course (including top student): 50% refund of course fees paid (excluding materials)
    4.   No other refunds apply under any other circumstances.